The practice operates on an appointment basis for the doctors, nurses and heath care assistant. Appointments are pre-bookable, some are available only on the day for emergencies only.
Here are some tips to make the most of your appointment.
Help prepare for your consultation – the Doctor or Nurse would prefer to know your symptom before you are seen. If you are uncomfortable telling a receptionist you can write it down at the desk, or if you prefer not to give any information except to the clinician, just say so.
One problem per visit – The Doctor may not be able to deal with lots of problems in one visit.
Please make a separate appointment for each family member – A maximum of three appointments is permitted at any one time, including for yourself. If you require additional appointments for family members these must be arranged at another time.
Talk about the most important thing first – It is best to talk about the most important problem first, even if it is the most embarrassing or worrying, Write everything down before hand if necessary.
Longer appointment time when you need it – If you think you might need a longer appointment to discuss more than one issue, or because of a language or communication difficulty that may require more time to understand the consultation, please mention this when you make an appointment. Also, if you wish to include others in your consultation we will always try to accommodate you, but please let us know so the clinician is fully prepared for you and we can allow more time.
Is this your first visit to the Practice?– Please bring a list of medication you are currently taking.
If you don’t understand, don’t be afraid to ask again – The Doctor can explain what has been said or any words you did not understand.
Ask a friend or family member to come with you – only if you would like.
Make sure you know what happens next – You may be asked to book a follow up appointment, be referred to a Consultant or require to attend for further tests. Make sure you know if you need to do anything and write it down if necessary.
If you are late – you may not been seen. Please allow plenty of time when travelling to the Practice, and if driving for parking your car.
Zero tolerance – Please be respectful to other patients and staff when attending the Practice. Disruptive or abusive behaviour will not be tolerated.
Interpreting by telephone and in person is available in many languages and BSL.
Leaflets are available in some foreign languages. Please ask.
Chaperone service is available – please ask when you make your appointment or at any time during the consultation. A chaperone will ensure that there is no inappropriate behaviour from the clinician or the patient, or for cultural reason. The clinician may also request a chaperone.
Nursing mothers can breastfeed their baby in a private room if they wish, whilst awaiting their appointment… please ask at reception.
Contagious infection isolation – please tell the receptionist if you think you might have a contageious infection like measles or chicken pox. You will be shown to an isolation room and called when your appointment is due.
Note – Patients should see their Dentist for problems with teeth or gums. If you are not registered with a Dentist and have a dental emergency (pain, swelling, trauma or bleeding) please refer to the NHS guidance How to contact a Dentist.