eConsult

Fill out a simple online form to get advice and treatment within 7 days (depending on triage).

Register for Online Services

SystmOnline is a portal for registered patients to access information about their care at any time of day and from anywhere they have an internet connection. This has been introduced as a way to keep patients better informed and more involved with their care.

SystmOnline offers registered patients the following –

  • Limited access to your medical record. This includes information on allergies, current repeat medication, any acute medication recently issued and some test results
  • Repeat prescription ordering. SystmOnline will show you all active repeat medications allowing you to easily select the items that you require.
  • Booking and cancelling appointments. SystmOnline allows you to view all your upcoming appointments and cancelling is a button press away. We do offer a limited amount of pre-bookable appointments online with a view to increase the numbers in the near future.

SystmOnline can be accessed from any computer via https://systmonline.tpp-uk.com/ or by smart phone and tablet with the SystmOnline app that is available free from the iTunes and Android app stores. For more information and help with SystmOnline please visit their help page at https://systmonline.tpp-uk.com/help/help.html

Complete the online form – Patient only

To reduce footfall to the Practice the recommended method of registering for online service is by submitting your information online.

Please note: if you wish to register for online services, to access your repeat prescriptions, appointments etc., you are also required provide evidence of your ID, which you can upload on our online form. Once this has been verified, we will issue the necessary documentation for online services, within seven working days or more. Please note we look closely at all applications for access to make sure they are genuine. Access can also be withdrawn at any time if there are concerns about patient confidentiality. If you are unable to use the online form please contact the Practice for advice.

Please note that each family member requires an individual log in and password therefore a separate registration. This service is only available for patients aged 16 or over.  

Proxy access

If you are the parent of any children under the age of 12 you will need to fill in a ‘proxy’ access form to view their details. You can also grant access to a carer if you wish.

NHS England – easy read guides to GP online services

A set of guides that use easy words and pictures to enable users to understand GP online services.

NHS England: videos about using GP online services

Please have a look at the GP Online Services case studies below which gives the views of patients, practice managers and GPs about how easy and useful it is to book appointments, order repeat prescriptions and have access to medical records online. 

The Patient Responsibility

You understand that it is your responsibility to keep your contact details updated and that you are responsible for the safety and security of your personal registration details for online services. You also understand that you can withdraw consent at any time by simply notifying the Practice in writing.

  • Where access is granted to your registration details such as PIN, Practice ID, Access ID and CHI number will be sent via post or given in person.
  • The Email address must be specific to the person making the request. It cannot be a shared account.
  • Patient with a history of non-attendance at pre-booked appointments without cancelling will not normally be granted access to online appointment booking.
  • Online appointments booked are to be cancelled by the patient as soon as it is determined it is no longer required.
  • The Practice will not allow misuse of the online system and will monitor usage by individual patients. Where it is considered that a patient is misusing the system or is acting in a way detrimental a warning letter will be issued. Where the situation does not improve, or recurs, access will be removed permanently and without further notice at the discretion of the Partners. This will not affect your registration with the Practice.
  • On approval request for online access you will be given access and instructions.
  • Requests for reissue of access log-in details will be sent via post to the patients registered address or in person.
  • The status of repeat prescriptions requests should be checked online to confirm they have been prescribed before collecting any medications from the Pharmacy especially if requesting a item not on your repeat prescription record. 

Abuse of the Online System

Abuse of the system includes, but is not exclusive to the following:

  • Sending needless or abusive messages to the Practice
  • Repeatedly booking and cancelling appointments 
  • Repeatedly booking appointments over a short period of time
  • Booking appointments and not attending them 
  • Any offensive or abusive messages through the service 
  • Requesting prescriptions that you do not need.

Security

We take the security of your information very seriously. Our clinical systems provider ensures that the information you provide when using the online services portal is protected. All communications with the web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter.

Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.

Please watch the video below for an introduction to the online services available through the NHS.